SISXCCS001 Provide quality service What do you consider when you gauge the quality of the customer service you receive? Businesses must consider different aspects of service quality in order to meet and exceed customer expectations. This lesson will define service quality and explain its dimensions. What is Service Quality? Every customer has an ideal
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Instructions: After viewing the videos, students are to read through the learner guide Upon reading the learner guide, complete the following written assessment at the bottom of the page (note all questions must be answered) Video Assessments: Note during this course, and with societal changes, we have included some assessments to be uploaded via video.
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SISXCAI005 Conduct individualized Long-Term Training Programs   The Components of Fitness Health is a state of complete mental, physical and social wellbeing whereas fitness is the ability to meet the demands of a physical task. Basic fitness can be classified in four main components: strength, speed, stamina and flexibility. However, exercise scientists have identified nine
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SISSSCO003 Meet participant coaching needs Whether it is developing fitness or skills, it is critically important that the training program is designed to meet the specific needs of the participant. Many coaches and trainers have a ‘one size fits all’ mentality, which limits the potential and reduces the benefits for the participant. In some cases,
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HLTWHS003 Maintain work health and safety For all employees in a fitness industry environment, it is imperative that they have a thorough knowledge and understanding of the Work health and Safety issues in that workplace. They must familiarize themselves with: the rights and responsibilities of the workplace parties under Work Health and Safety Acts, regulations
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SISSSCO008 Apply anti-doping policies This unit describes the performance outcomes, skills and knowledge required to provide information about performance enhancing and prohibited drugs to athletes and implement strategies to assist athletes to effectively address those issues according to legislative and sport-specific regulations. Doping infringements are very serious with ineligibility periods ranging from 1-4 years. A
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SITXHRM003 Lead and Manage People   What Is a Role Model? A role model is someone other people look up to and try to emulate in terms of their behaviors and/or successes. Maybe you have such a role model in your life. Perhaps it’s your parents or a sibling. Or perhaps it’s your favorite athlete
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SISSSCOoo4 Plan, Conduct and review coaching programs   7 Steps to Effective Coaching 1. Initiate approach: Coaching can be initiated from either side, but it has to be a mutual effort with equal buy-in. It’s vitally important that the coach creates a tone of collegiality and maintains it throughout the process. This will establish an
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SISSSCO007 Apply Sport Psychology Principles SISSSCO007 describes the performance outcomes, skills and knowledge required to assist participants to develop basic psychological skills to optimise sporting performance in sport-specific training and competition settings.  As Coaches we must develop the skills and knowledge to analyze client behaviors and recommend strategies for exercise adherence.  We must learn
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SISSSCO011 Manage Integrity in Sport SISSSCO011 Manage Integrity in Sport describes the performance outcomes, skills and knowledge required to manage integrity in sport risks, inform participants about integrity in sport and assist participants to address integrity issues. What Is Integrity? Integrity is a term used to describe a person’s level of honesty, moral commitments, and willingness
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SISXCAI008 Plan, Conduct and review training and recovery programs Planning & Programming Training PROGRAMMING Exercise selection is based on the types of exercises, movement analysis of sport if the client is sports specific in their needs, the client’s individual exercise technique experience, available equipment, number of sessions and training time. Exercise order refers to a
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SISSSCO010 Implement Sport talent identification programs SISSSCO010 Implement Sport talent identification programs describes the performance outcomes, skills and knowledge required to implement and evaluate a talent identification program for participants. It focuses on identifying and developing potential participants to perform at advanced competition level in a sport. Talent Identification Identifying talent in sport can be
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