BSB20120 – Certificate II in Workplace Skills
Supersedes but is not equivalent to:
BSB20115 Certificate II in Business
BSB20215 Certificate II in Customer Engagement
Qualification Description
This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.
This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
Entry Requirements
Nil
Packaging Rules
Total number of units = 10
Units Covered in this course include:
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others
BSBPEF201 Support personal wellbeing in the workplace
BSBTEC203 Research using the internet
BSBPEF301 Organise personal work priorities
BSBPEF401 Manage personal health and wellbeing
SIRXPDK001 Advise on products and services
Units
BSBWHS211 Contribute to the health and safety of self and others
BSBPEF401 Manage personal health and wellbeing
BSBPEF401 Manage personal health and wellbeing Health vs. Wellness Health and wellness are both terms that have been used interchangeably, however, they have two distinct meanings. The biggest difference is in their end goal. Health is not simply the lack of suffering from diseases but pertains to the state of being in good mental, physical and
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BSBPEF201 Support personal wellbeing in the workplace
SIRXPDK001 Advise on products and services
SIRXPDK001 Advise on products and services Both services and products can be marketed, however, there are different marketing strategies depending on whether it is one or the other. Services A service is the result of applying human or mechanical efforts to people or objects. Examples of services included medical care, landscaping, child-care, counseling and salon treatments. There
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BSBCMM211 Apply communication skills
BSBCMM211 Apply communication skills Importance of Communication Communication plays a vital role in both professional and personal settings. The ability to communicate effectively is essential for success in the workplace. Being able to promote oneself professionally through networking and effective communication is important for progressing in one’s career. In personal settings, the ability to communicate
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BSBPEF301 Organise personal work priorities
BSBPEF301 Organise personal work priorities What is a Performance Goal? A goal in business refers to the tasks or objectives the organization seeks to achieve or accomplish. Goals have different purposes, strategies, and tactics and come in different forms. Some goals are specific, as they serve a particular purpose. One type of goal that is important to
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BSBTEC203 Research using the internet
BSBTEC203 Research using the internet What Is the Internet? Can you remember a time when you could not tweet, post, email, blog, snap, or like someone online? Many people today have grown up being able to do all of these things. But there was a time when none of this was possible. What makes this
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BSBSUS211 Participate in sustainable work practices
BSBSUS211 Participate in sustainable work practices What Is Sustainability? Marc owns a coffee shop in a developing city. He is concerned about sustainability, so he is very particular about the producers and distributors he deals with. For example, the coffee beans he uses are processed by hand and dried in the sun, meaning the energy
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BSBOPS201 Work effectively in business environments
BSBOPS201 Work effectively in business environments Work Team Definition In order to complete many projects within an organization, a work team needs to be used to produce the best results. A work team is a group of employees that work together on a team to perform specific tasks. Organizations use work teams to take advantage of several
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BSBPEF202 Plan and apply time management
BSBPEF202 Plan and apply time management Time Management Definition Time management is the act of someone planning or organizing their time between different activities to maximize their effectiveness. Those who can practice good time management skills get more done in less time. The time management meaning in the workforce began with Frederick Taylor’s time and motion
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