BSB20120 – Certificate II in Workplace Skills
Supersedes but is not equivalent to:
BSB20115 Certificate II in Business
BSB20215 Certificate II in Customer Engagement
Qualification Description
This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.
This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
Entry Requirements
Nil
Packaging Rules
Total number of units = 10
Units Covered in this course include:
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others
BSBPEF201 Support personal wellbeing in the workplace
BSBTEC203 Research using the internet
BSBPEF301 Organise personal work priorities
BSBPEF401 Manage personal health and wellbeing
SIRXPDK001 Advise on products and services
Units
BSBWHS211 Contribute to the health and safety of self and others
BSBPEF401 Manage personal health and wellbeing
BSBPEF401 Manage personal health and wellbeing Health vs. Wellness Health and wellness are both terms that have been used interchangeably, however, they have two distinct meanings. The biggest difference is…
View UnitBSBPEF201 Support personal wellbeing in the workplace
SIRXPDK001 Advise on products and services
SIRXPDK001 Advise on products and services Both services and products can be marketed, however, there are different marketing strategies depending on whether it is one or the other. Services A…
View UnitBSBCMM211 Apply communication skills
BSBCMM211 Apply communication skills Importance of Communication Communication plays a vital role in both professional and personal settings. The ability to communicate effectively is essential for success in the workplace.…
View UnitBSBPEF301 Organise personal work priorities
BSBPEF301 Organise personal work priorities What is a Performance Goal? A goal in business refers to the tasks or objectives the organization seeks to achieve or accomplish. Goals have different purposes, strategies,…
View UnitBSBTEC203 Research using the internet
BSBTEC203 Research using the internet What Is the Internet? Can you remember a time when you could not tweet, post, email, blog, snap, or like someone online? Many people today…
View UnitBSBSUS211 Participate in sustainable work practices
BSBSUS211 Participate in sustainable work practices What Is Sustainability? Marc owns a coffee shop in a developing city. He is concerned about sustainability, so he is very particular about the…
View UnitBSBOPS201 Work effectively in business environments
BSBOPS201 Work effectively in business environments Work Team Definition In order to complete many projects within an organization, a work team needs to be used to produce the best results. A work…
View UnitBSBPEF202 Plan and apply time management
BSBPEF202 Plan and apply time management Time Management Definition Time management is the act of someone planning or organizing their time between different activities to maximize their effectiveness. Those who can…
View Unit