Gaining or retaining clients? Where is your focus?

Gaining or retaining clients ? Where is your focus ? (Part 1) One of the most common characteristics of small business operators is to put all their focus on gaining new clients in the noble attempt to grow your business. Obviously having more clients has the potential to lead to more cash flow, more profit
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Are you providing quality service ?

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Providing a quality service All service providers and retailers hang their hats on the claim they provide quality service or products, but what are some of the guidelines and checklists to help the consumer and provider alike, ascertain whether they can stand by their own quality claims. So what are some checklists or pointers to
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